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مطلوب أخصائي دعم فني لدى The Hive في تونس

مطلوب أخصائي دعم فني لدى The Hive في تونس

Technical Support Specialist

In order to strengthen our Technical support team, we are looking for 8 candidates for the position of Technical Support Specialist with a very good written English and the ability to adapt to flexible rotating shifts (morning-afternoon-night).

We are seeking candidates with excellent interpersonal skills, willing to learn, improve themselves, and work both as a part of the team and as an individual.

We offer:

  • A competitive salary.
  • An amazing atmosphere that will let you grow both on the professional and human side.
  • Ongoing training and learning opportunities.
  • Internal break/lunch areas are available for the team.
  • Homeworking possibility

What you need for this position:

  • Knowledge of database management, API and Back-end operations
  • Basic knowledge of email activities
  • The ability to troubleshoot and manage simple software
  • A technical and logical thought process
  • A problem-solving attitude

What you will be doing:

إقرأ أيضا:مطلوب مطور أعمال أول لدى شركة دبشي في تونس
  • Provide a secure and efficient response to requests for support of clients including troubleshoot/bugs, resolve operational systems and applications utilized by the organization. These requests are managed by all technician support specialists utilizing a work order system and received via email to helpdesk the application clients and stakeholders
  • Coordinate escalation requests with the Lead Technicians and higher levels
  • Provide one on one or group training to staff on hardware, software, and procedural topics

The minimum technical requirements:

  • A software engineering degree or a related field
  • Newly graduated students/Less than 1 year of experience are accepted
  • Mongodb/Robot 3T scripting
  • Postman/Open API (REST)
  • GraphQl
  • CRM (e.g. Servicenow) & ticketing system
  • Customer service experience
  • JavaScript, HTML5, CSS3, Angular, React, Bootstrap and Node.js
  • Swift, C, C++ and iOS environment

For more information, you can get in touch with our HR Department (+216-20901790/25753535/hello@thehive.tn).

إقرأ أيضا:مطلوب محاسب الموظفين لدى شركة Vistaprint

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