مطلوب أخصائي دعم فني لدى The Hive في تونس
Technical Support Specialist
In order to strengthen our Technical support team, we are looking for 8 candidates for the position of Technical Support Specialist with a very good written English and the ability to adapt to flexible rotating shifts (morning-afternoon-night).
We are seeking candidates with excellent interpersonal skills, willing to learn, improve themselves, and work both as a part of the team and as an individual.
- A competitive salary.
- An amazing atmosphere that will let you grow both on the professional and human side.
- Ongoing training and learning opportunities.
- Internal break/lunch areas are available for the team.
- Homeworking possibility
What you need for this position:
- Knowledge of database management, API and Back-end operations
- Basic knowledge of email activities
- The ability to troubleshoot and manage simple software
- A technical and logical thought process
- A problem-solving attitude
What you will be doing:إقرأ أيضا:مطلوب مطور أعمال أول لدى شركة دبشي في تونس
- Provide a secure and efficient response to requests for support of clients including troubleshoot/bugs, resolve operational systems and applications utilized by the organization. These requests are managed by all technician support specialists utilizing a work order system and received via email to helpdesk the application clients and stakeholders
- Coordinate escalation requests with the Lead Technicians and higher levels
- Provide one on one or group training to staff on hardware, software, and procedural topics
The minimum technical requirements:
- A software engineering degree or a related field
- Newly graduated students/Less than 1 year of experience are accepted
- Mongodb/Robot 3T scripting
- Postman/Open API (REST)
- CRM (e.g. Servicenow) & ticketing system
- Customer service experience
- Swift, C, C++ and iOS environment
For more information, you can get in touch with our HR Department (+email@example.com).إقرأ أيضا:مطلوب محاسب الموظفين لدى شركة Vistaprint
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