وظائف تركيا

مطلوب منتج رقمي لدى Vodafone  في اسطنبول, تركيا

مطلوب منتج رقمي لدى Vodafone  في اسطنبول, تركيا

 

Digital Product – Discover

Description

The Digital Product Lead defines the strategy and positioning of the digital product/channel. They oversee the lifecycle of the product and has deep knowledge of the specific product/channel and its features in order to develop and maintain going forwards.

Typically reports to the Chapter Lead.

Job Responsibility

  • Works across channels to promote and support digital products and services (e.g. My Vodafone App) in line with Vodafones digital strategy;
  • Designs, develops, tests and rolls out journey flows and conversion funnels;
  • Oversees lifecycle of the specific product/channel and its features in order to develop and maintain them;
  • Propose digital first solutions by knowing the relevant products, solutions, features and their customer benefits, and applying this knowledge to segment-specific customer insights via specific propositions;
  • Understands key tools and technologies and supports the team by formulating hypotheses and developing insights to effectively resolve customer issues and enable personalisation;
  • Understands and leverages digital channels and technologies (e.g. iOS, Android, HTML, AI, Cloud, ML etc.) that change the environment;
  • Experiments with new technologies and services and explores digital opportunities to boost digital sales and engagement, (e.g. Vodafone Stories, Gamification, Member gets member, Insider etc);
  • Creates innovation in digital product journeys with prioritized features to drive value in short delivery cycles;
  • Defines a robust MVP based on the squads priority and understanding of user research and the high-reaching space;
  • Supports in the creation of a world class experience for customers;
  • Works with Frontend/Backend Developers and UX/UI Designers and where relevant, Customer Operations to understand call drivers and build capabilities to drive an excellent customer experience.

Skills

Digital Advocacy

Data Analytics and Insights

Collaboration

Customer Centricity

Pricing Design and Analysis

Segment Strategy and Planning

Digital Tools and Technologies

Agile

Business and Commercial Acumen

Understanding Customers and Developing Insight

Product/Solution Proposition Strategy and Design

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