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مطلوب مندوب دعم فني لدى Shenzhen EN Plus Technologies  في زغرتا ، الشمال ، لبنان

مطلوب مندوب دعم فني لدى Shenzhen EN Plus Technologies  في زغرتا ، الشمال ، لبنان

Technical Support Representative

Position: Technical Support Representative for Electric Vehicle Charge Point industry .

The Job :

The Technical Support Agent reports to the Technical Support Lead and works closely with the Technical Support Team, providing daily support for our products and services while maintaining proficient documentation and processes. This job is a telecommuting, home office role and operates within a 40-hour work week. The Technical Support Agent is responsible for responding to partners and customers by phone or e-mail, with useful, meaningful, and easy to understand advise. The technical support agent will work within the Electric Vehicle Charge Point industry

Requirements:

This position requires a person who is highly self-motivated, demonstrates an excellent telephone presence, possesses good problem-solving skills, pays attention to detail, and is dedicated to customer satisfaction and success.

This position is responsible for seeing through all prospect and customer issues from encounter to solution and requires extensive problem-solving skills and the ability to communicate complex technical issues to both technical and non-technical customers.

إقرأ أيضا:مطلوب معلم باترون نسائي لدى مصنع في بيروت لبنان

Technical Support Representative will be a primary contact point for our partners and customers and as such must have genuine desire to help, a “can do” attitude, a pleasant personality, excellent interpersonal skills, including active listening, patience, the ability to speak clearly and instruct effectively to provide exemplary customer service in order to provide everyone with a positive experience.

Other projects will be assigned, from time to time which may include:

· Documenting specific features

· Assisting with the creation of learning materials

· Assisting with the creation of demonstration materials

Skills and Experience:

University level degree or Equivalent
Technical Support Background Electrical and Electronics (Call Center experience is a plus)
Excellent English Language – both writing and speaking

Infrastructure Requirement:

1. Laptop with webcam
2. Reliable Internet connection (minimum 2Mbps Upload/ 4 Mbps Download speed) plus backup
3. Reliable electrical supply (preferably, supported with UPS/DC power bank)

Benefits:

· Working from home
· Salary Between 800$ and 1000$ based on the experience

If interested please send your Resume to andrewfr94uk@gmail.com

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