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مطلوب موظفين خدمة عملاء اتصال العملاء لدى أمازون في عمان ,الاردن

مطلوب موظفين خدمة عملاء اتصال العملاء لدى أمازون في عمان ,الاردن

 

Training Specialist, Customer Connection Customer Service

Job Summary

DESCRIPTION

We’re looking for a talented Training Specialist to join the Customer Connection Customer Service (C2CS) team to help deliver our Customer Obsession learning programs. In this role you create an immersive, customer-focused, instructor-led learning experience enabling corporate Amazonians to hear, see, feel, and even participate directly in the customer experience. Consequently, because of you, Amazonians emerge with a clearer picture of what it feels like to be a customer, as well as the employees who serve them.

The ideal candidate is obsessed with the customer experience and will continually inspire others to do better for the customer. You’ll be forward-thinking, have a creative flair, and embrace novel solutions. In this role, you are an excellent facilitator with the ability to host inspirational learning experiences. You are comfortable presenting to a large audience. You have a broad understanding of Customer Service Operations. You can research complex customer issues, turning your research into easy to follow immersive training experiences. You will also work cross-functionally with various internal groups, and you are not afraid to get your hands dirty.

Key job responsibilities

  • Own and drive multiple high-priority training projects focused on driving cultural change/transparency
  • Research, develop, and facilitate training experiences for audiences routinely exceeding 100 people
  • Understand, then differentiate training experiences based on audience needs
  • Support fellow training specialists as their producer (e.g., troubleshooting, chat moderation, capturing attendance)
  • Research, edit, and curate multimedia assets (e.g., customer contacts, social media, video)
  • Use internal tools to create and maintain dashboards representing key customer issues/defects
  • Work with our Learning and Development (L&D) to continuously improve training curricula
  • Compile and analyze participant feedback to continuously improve training curricula
  • Improve program, processes, and procedures for optimal efficiency

About The Team

The Customer Connection Customer Service (C2CS) team is one of the longest-running culture-building programs at Amazon. We empower Amazonians with the proper knowledge and learning opportunities to partner, serve, and positively impact the customer experience throughout the company.

Basic Qualifications

  • Fluent in Arabic and English
  • Bachelor’s degree, or 2+years relevant Amazon experience
  • 2+ years training experience in an adult learning environment
  • Demonstrated experience developing training material, job aids and online tutorials
  • Knowledge of adult learning and training practices
  • Strong knowledge of Amazon culture
  • Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, etc.)
  • Excellent oral and written communication skills

Preferred Qualifications

  • Previous Customer Service experience
  • Familiarity with the use of a Learning Management System (LMS) and with multimedia in training
  • Proficiency with data analysis
  • Proven ability to work with cross-functional teams
  • Proven to work effectively in a culturally diverse workgroup
  • Experience with Adobe Captivate, Adobe Connect, Adobe Premiere Pro, Audacity, or Vyond

Company – Nuqtat Al Taknalojia

Job ID: A2059917

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