وظائف شاغرة لدى سيلاند – إحدى شركات ميرسك في القاهرة، مصر
Customer Experience Agent
We offer you a unique opportunity to join Sealand -an established company within international shipping & logistics. You will be an essential part of the company and get a high degree of personal responsibility as you will have a direct impact on our Customers ́ Experience.
We offer you a truly international environment and collaborate with colleagues and companies throughout the world.
• An exciting job opportunity in an international, challenging business environment characterized by high pace and high diversity. You will focus on creating valuable relationships with our current and new customers.
• International experience working for the world ́s shipping leader, in a dynamic, global industry.
• Work with colleagues and clients across the world.
• A role with direct impact on our customer.
• A role where you are part of an evolved customer service concept, gain thorough knowledge & experience in customer service attitude in Business to Business.إقرأ أيضا:مطلوب متدرب محاسبة في شركة دافيتا السعودية
• A role in the backbone of Maersk, a perfect place to learn all processes.
• A workplace with a learning environment –one of the Maersk values is “Our Employees”.
• Personal and professional development.
• Career development opportunities.
• High pace work environment, with a high diversity of daily tasks.
• A winning team, that is always looking for improvements
• Take full responsibility and end-to-end ownership of customer shipments.
• Act as a primary point of contact for customers and communicate proactively to keep customers informed of any issues.
• Owns the customers shipment lifecycle and all issues related to this.
• Facilitate the customers’ needs timely and resolve issues effective by engaging relevant internal stakeholders
• Engage in constructive issue resolution. This includes dealing with escalations and complaints.
• Address root causes and seek continuous improvements –constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
• Willingness of going the extra mile for the customer.إقرأ أيضا:مطلوب مصمم جرافيك من الجنسين
• Thinking out of the box and with focus on providing solutions.
• Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and drivers of success.
• Actively work together with colleagues within and beyond functions and locations. •Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
• Display accountability for customer satisfaction by owning and managing customer facing activities.
We are looking for
• Strong interpersonal and communication skills.
• 2- 3 years experience in logistics and services.
• Passion for Customer Service.
• Pro-active person with a service oriented mindset.
• Dedicated, decisive and result orientated with a can-do attitude.
• Likes to get it right the first time and can look ahead to avoid issues from happening.
• Able to work under pressure while keeping quality in focus.
• Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
• Good process understanding and digital proficiency
• Comfortable with working with multiple items at the same time whilst keeping quality in focus.إقرأ أيضا:مطلوب سكرتيرة لدى مؤسسة خدمات محاسبية وضريبية
• Well organized, efficient and effective.
• An excellent team player, while also able to work independently
• Good moral compass and ability to work within the Company’s values
• Fluent in English and Arabic
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