وظائف شاغرة لدى شركة زين الكويت
Contact Center Agent
Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Your Responsibilities Will Include But Not Be Limited To
- Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
- Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
- Providing product and service information to customers.
- Promote Zain’s products and services by understanding customer needs and interests, and providing them with the right offers that match those.
- Troubleshoot service equipment issues.
- Adhere to, and fulfill, individual and team performance metrics.
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