وظائف تركيا

وظائف شاغرة لدى Payten في اسطنبول، تركيا

وظائف شاغرة لدى Payten في اسطنبول، تركيا

Technical Account Manager

What we do?

We are building the future of payment technologies. We are developing a powerful payment platform that enables ecommerce for online merchants.

Payten is looking for Technical Account Manager who will be an integral part of the Operations team and will be responsible to provide high level customer service

About Us: https://www.payten.com/tr/

About Your Role :

Act as the single point of technical contact for assigned accounts

Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, Operations and Technology Teams

Provide VPOS-eCommerce consultative guidance and best practice knowledge to clients

Educate clients on how enhancements of Paratika services will benefit their business

Create, edit, and distribute client notifications and communications

Participate in requirements, design, and roll out of new products and services

Be a representative of client support to other departments in Payten, building a strong brand and teamwork presence in the business

Partner with sales teams to build relationships with technical and business contacts across the account portfolio

إقرأ أيضا:مطلوب مهندس خدمة أول لدى شركة حلول الأتمتة من Emerson في تركيا

Participate in release planning of the product

Help manage internal and external product requests from customers and internal components.

Improving metrics / goals and preparing weekly / monthly progress reports according to KPI’S

Identify and evaluate new opportunities based on customer search, industry trends, best practices and new regulations

About You:

10+ years of prior experience in a Technical Account Management, Account Management, Product Management, Project Management or similar role in a Payment Facilitator company is a must

Experience on Credit Card Payments & Processing and/or VPOS, e-commerce, understanding of PCI compliant environments

Deep knowledge on Law 6493

Ability to travel 10-25% as needed

Excellent communication (both written and verbal), customer service, and conflict resolution skills

Advanced level English

Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or related field

When you join us, we want to make sure you feel valued – and that you are rewarded for your great work!

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