وظائف سلطنة عمان

وظائف لدى مجموعة لاندمارك في سلطنة عُمان

وظائف لدى مجموعة لاندمارك في سلطنة عُمان

Supervisor

Shop Keeping and Store Standards

  • Maximize and contribute to sales within the store through exceptional customer service and retail experience
  • Ensure all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)
  • Ensure all products are price tagged and bar-coded before display
  • Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
  • Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
  • Ensure awareness and vigilance at all times of security in the store without any negligence
  • Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
  • Give accurate and current information about the product for all inquiries
  • Increase the customer database by adding new customers to the mailing list
  • Understand the returns policy and ensure effective implementation
  • Help store merchandiser and/or store manager in product placement and arrangement
  • Dress up Mannequins & attend to other visuals
  • Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy
  • Operate as a cashier and be consistently accurate in money handling ( in case applicable)
  • Understand and utilize all reports required for the day to day functioning of each store
  • Carry out linked selling i.e. understand the customer’s need and close the deal

Store Merchandise / Merchandising

  • Maintain a detailed knowledge of the merchandise/ products stocked in the store
  • Ensure promotions and fast selling lines are featured in the store
  • Provide information about the customers(likes,dislikes and opinions) to the dept incharge
  • Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store

Customer Service

  • Responsible for greeting and meeting all customers promptly and politely as they enter the store
  • Provide customer satisfaction by delivering exceptional customer service
  • Guide customers throughout the store or to the specific area the customer requests
  • Develop a clear understanding of all departments, products,make, features and after sales service
  • Ensure effective implementation of visual merchandising principles within the stores
  • Effectively deal with customer queries and complaints
  • Follow procedures for dealing with specific customer orders
  • Ensure confidentiality with respect to Landmark retail/store sales information

DISPLAY

QUALIFICATION

Basic Qualification / Education / Vocational Training

High School Diploma

Advanced

Qualification / Certification / Specialist Training

Graduate degree in any field

Experience

Minimum Experience

1-2 years

Specific / Relevant Experience

COMPETENCIES

Skills And Capabilities

  • Knowledge of retail processes and industry
  • Communication skills
  • Interpersonal skills
  • Proactiveness and flexibility
  • Customer service orientation
  • English/local language speaking skills

DELIVER

Perspective

Key Result Area (KRA)

Measure

Financial

Maximise Sales

% of customers converted with exceptional customer service/

Accuracy in meeting Sales Target

Loss Prevention

Cost of Damage/Loss goods on display

Customer

Enhanced store experience

Customer Feedback (Scores / No. of Complaints)/

Number of new initiatives or ideas to improve store experience and layout

Increase in customer awareness on products

Customer Feedback Score/Mystery Shopping Score

Current Processes (Internal)

Adherence to SOPs (Internal to the organization)

% deviations from the defined SOPs (Audit score)

100% stock availability

Customer Feedback Score

% of instances of stock outs in store

“Build” for Future” (Capability)

Enhance the technical and behavioural skills and capability

Number of training programs attended by self/

% improvement in performance pre and post training session or review to review

JOB INTERACTIONS

KEY INTERNAL INTERACTION WITH

NATURE OF INTERACTION

KEY EXTERNAL INTERACTION WITH

NATURE OF INTERACTION

Customers

For customer conversion by displaying excellent customer service

Validated by

Mark Bowland, GM – Lifestyle

Troy Zunckel, GM – Babyshop

Revised by

Validated on

February 18th, 2009

Revised on

Shop Keeping and Store Standards

  • Maximize and contribute to sales within the store through exceptional customer service and retail experience
  • Ensure all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)
  • Ensure all products are price tagged and bar-coded before display
  • Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
  • Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
  • Ensure awareness and vigilance at all times of security in the store without any negligence
  • Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
  • Give accurate and current information about the product for all inquiries
  • Increase the customer database by adding new customers to the mailing list
  • Understand the returns policy and ensure effective implementation
  • Help store merchandiser and/or store manager in product placement and arrangement
  • Dress up Mannequins & attend to other visuals
  • Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy
  • Operate as a cashier and be consistently accurate in money handling ( in case applicable)
  • Understand and utilize all reports required for the day to day functioning of each store
  • Carry out linked selling i.e. understand the customer’s need and close the deal

Store Merchandise / Merchandising

  • Maintain a detailed knowledge of the merchandise/ products stocked in the store
  • Ensure promotions and fast selling lines are featured in the store
  • Provide information about the customers(likes,dislikes and opinions) to the dept incharge
  • Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store

Customer Service

  • Responsible for greeting and meeting all customers promptly and politely as they enter the store
  • Provide customer satisfaction by delivering exceptional customer service
  • Guide customers throughout the store or to the specific area the customer requests
  • Develop a clear understanding of all departments, products,make, features and after sales service
  • Ensure effective implementation of visual merchandising principles within the stores
  • Effectively deal with customer queries and complaints
  • Follow procedures for dealing with specific customer orders
  • Ensure confidentiality with respect to Landmark retail/store sales information

DISPLAY

QUALIFICATION

Basic Qualification / Education / Vocational Training

High School Diploma

Advanced

Qualification / Certification / Specialist Training

Graduate degree in any field

Skills And Capabilities

  • Knowledge of retail processes and industry
  • Communication skills
  • Interpersonal skills
  • Proactiveness and flexibility
  • Customer service orientation
  • English/local language speaking skills

DELIVER

Perspective

Key Result Area (KRA)

Measure

Financial

Maximise Sales

% of customers converted with exceptional customer service/

Accuracy in meeting Sales Target

Loss Prevention

Cost of Damage/Loss goods on display

Customer

Enhanced store experience

Customer Feedback (Scores / No. of Complaints)/

Number of new initiatives or ideas to improve store experience and layout

Increase in customer awareness on products

Customer Feedback Score/Mystery Shopping Score

Current Processes (Internal)

Adherence to SOPs (Internal to the organization)

% deviations from the defined SOPs (Audit score)

100% stock availability

Customer Feedback Score

% of instances of stock outs in store

“Build” for Future” (Capability)

Enhance the technical and behavioural skills and capability

Number of training programs attended by self/

% improvement in performance pre and post training session or review to review

JOB INTERACTIONS

KEY INTERNAL INTERACTION WITH

NATURE OF INTERACTION

KEY EXTERNAL INTERACTION WITH

NATURE OF INTERACTION

Customers

For customer conversion by displaying excellent customer service

Validated by

Mark Bowland, GM – Lifestyle

Troy Zunckel, GM – Babyshop

Revised by

Validated on

February 18th, 2009

Revised on

Primary Location

OM-Oman

Job

Retail Operations

Organization

E-Max Oman

Schedule label /الجدول الزمني

Regular

Shift

Standard

Job Type

Full-time

Job Level

Day Job

Job Posting/نشر تسمية الوظيفة

May 12, 2022, 11:54:58 AM

التقديم هنا

لمشاهدة جميع الوظائف الشاغرة اضغط هنا

السابق
شواغر لدى جامعة جنوب فلوريدا في الشويخ الصحية ، العاصمة ، الكويت
التالي
وظائف لدى Qatar Living في الدوحة ,قطر