وظائف كينيا

وظائف لدى Britam  في نيروبي ، كينيا

وظائف لدى Britam  في نيروبي ، كينيا

Database Administrator

Job Purpose

  • Assists in managing, administering, monitoring, and maintaining the enterprise databases including Oracle & SQL databases.
  • Assists in ensuring database integrity, stability, and system availability
  • Assists in maintaining database backup and recovery infrastructure
  • Assists in ensuring that all service level agreements (SLAs) for database services across the organization are delivered according to specifications.

Key Responsibilities

  • Assists in maintaining database backup and recovery infrastructure
  • Making requested changes, updates and modifications to database structures and data
  • Addressing data quality issues with users and management
  • Developing database objects and structures for data storage, retrieval and reporting according to specifications
  • Implementing and testing database design and functionality and tuning for performance
  • Providing support to systems developers and interfacing with business users to ensure the database is satisfying business requirements
  • Managing the user expectations. Periodic, planned proactive visits to internal customers with reports and requests action within agreed timeframes.
  • Define service level agreements (SLAs) both internally and with our customers.
  • Define metrics to ensure we are meeting those SLAs and holding the support team accountable.
  • Set goals for MTR (Mean Time to Resolution) for all support issues, including escalated incidents.
  • Create and/or put in place metrics for reporting the management and effectiveness of SLAs compared to desired performance.
  • Monitor SLA performance for compliance with organizational needs and requirements, including follow-up checks for corrective action.
  • Provide recommendations based on analysis of trending information.
  • Oversee continuous service level improvement initiatives associated with core processes and mission-critical systems.

Key Performance Measures

  • As described in your Personal Score Card

Knowledge, Experience And Qualifications Required

  • Degree in science/Engineering/Computer Science
  • Oracle Certified Database Administrator
  • Microsoft Certified Database Administrator
  • ITIL intermediate
  • In-depth understanding of Microsoft Azure cloud
  • Knowledge of kubernetes
  • Knowledge in NoSql database
  • Minimum of 2 – 4 years’ experience in a 24×7 service provider environment

Leadership category responsibility framework (Core Competencies)

Individual Contributors In Britam Need To

  • Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost, and team targets;
  • Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
  • Ensure that department priorities are adhered to and effectively communicated;
  • Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
  • Embody a high-performance, proactive culture;
  • Effectively ensure the adherence to key performance areas, deadlines, and goals in order to optimize operational effectiveness;
  • Effectively communicate resource needs, possible opportunities, and achievements to management in order to aid them in their decision-making;
  • Effectively set and monitor priorities and objectives for more junior staff;
  • Understand and communicate objectives in relation to the larger organizational impact;
  • Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
  • Appropriately model the company values while setting the pace and energy for delivering;
  • Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
  • Provide access to accurate and consistent information and services across all channels;
  • Ensure a seamless experience for clients;
  • Improve service delivery for clients;
  • Engage in continuous brand building to become the trusted partners to clients.

Technical/ Functional competencies

  • Strong technical skill/knowledge spanning enterprise infrastructure, Web-based application hosting, and internet technologies
  • Knowledge of software, hardware, systems administration, and network technology
  • Thorough understanding of relational database theory and practice
  • Effective staff management and leadership skills.
  • Detail-oriented and process-focused
  • Self-motivated, self-starter who works well in a fast pace, growth-orientated entrepreneurial environment.

Primary Location

Kenya-Nairobi-Nairobi

Organization

Group Operations & IT

Job Type

Permanent

Shift

Day Job

Contract Type

Full-time

Job Posting

22-07-2022

Unposting Date

05-08-2022

Number of Openings

1

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