وظائف لدى Britam في نيروبي , كينيا

وظائف لدى Britam في نيروبي , كينيا

Corporate Health Document & Data Operations Team Leader

Job Purpose

• Supervise and co-ordinate the activities under the on-boarding, claims & the support services functions within the DDO function
• Ensure data verification and validation processes through relevant lines of business system guidelines
• Queue management / Daily work allocation on the document management system

Key Responsibilities

• Provide prompt, efficient and effective operational support by performing approver and quality assurance of customer data & information on the customer in our line of business systems.
• Daily & monthly reporting of processes from various lines of business systems
• Carrying out a Quality assurance function for data captured, verifying KYC assessment and ensuring adherence of set procedures and guidelines thus limiting the exposure to risk and litigation.
• Ensure client details/ instructions are accurately and timely processed
• Tracking of application forms and claims document shared for processing from the different line of business
• Manage escalation reports of recurrent issues vis-à-vis agreed Service Level Agreements.
• Escalate quality issues to Operations manager for management.
• Participate in development of knowledge base within DDO
• Performance management of the allocated team members.
• Approving all approved underwriting businesses to be booked and also claims processed for payment.
• Ensure all reimbursements are processed as per SLA
• Ensure all endorsements are processed as per SLA
• Ensure all policies new and renewal are processed as per SLA
• Ensure all claims from service providers are processed as per SLA
• Ensure all reconciliation service provider invoices are reviewed and shared as per SLA

Key Performance Measures

• As described in your Personal Score Card

Knowledge, Experience And Qualifications Required

• Degree from a recognized university.
• 3 – 5 years total working experience handling data & document operations within the financial services environment.
• Excellent knowledge of Britam’s products and services

Leadership category responsibility framework (Core Competencies)

Team Leaders In Britam Need To

• Operationally lead a team to service customers from a sustainable and growing customer base whilst increasing profit;
• Ensure the company’s objectives are met by being a vision carrier and by implementing strategy and operational outputs;
• Effectively run the business and manage staff in order to enable functional leaders to focus on developing strategy;
• Effectively identify and define key performance areas, deadlines and goals for their team in order to optimise operational effectiveness;
• Ensure the department has the most appropriate people capability through effective inspirational leadership, people development, effective selection and optimised succession planning;
• Create a high performance, proactive culture and motivated team;
• Monitor operational implementation, budgets, plans, goals and outputs in order to ensure alignment with the departmental strategy;
• Ensure that department priorities are adhered to and effectively communicated;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Benchmark operational activities internally as well as externally in order to be a leader in the industry;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Adequately manage operational risk.

Team Leader Competency Descriptions.

• Leading and Supervising – Provides team with a clear direction based on the overall strategy and objectives of the department; motivates and empowers others with a clear sense of purpose; creates a positive climate that fosters learning and development; acknowledges high potential talent within the team; sets and articulates the departmental strategy and organisational values through own personal behaviour.
• Adhering to Principles and Values – Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages team and individual responsibility towards the community and the environment; models the organisational values during every day interactions.
• Analysing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue in the team or department may be a part of a much larger system / issue in the organisation.
• Planning and Organising – Sets clearly defined team objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks, projects and team objectives; manages time effectively; monitors team performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations- Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves project and team goals.
• Deciding and Initiating Action – Ensures team objectives are met; takes responsibility for decisions, actions, projects and people while focussing on the achievement of team results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with all information available; team decisions and actions take into account possible impact on all parts of the department.
• Relating and Networking – Easily establishes, as well as assists others in building meaningful relationships with customers and staff; relates well to people at all levels in the department; builds effective networks within, as well as outside the department; facilitates the resolutions of conflict and manages disagreements within team with tact and diplomacy.
• Persuading and Influencing- Gains clear agreement and commitment from team members; promotes the departmental strategy and objectives during team conversations; promotes ideas on behalf of the team and / or department; takes care to manage the team’s impression and brand on others.
• Creating and Innovating- Produces new ideas, approaches, and insights; facilitates the creation of innovative products or designs; produces a range of solutions to problems.
• Formulating Strategies and Concepts – Works strategically to realise team goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks, projects and decision-making; takes account of a wide range of issues across, and related to the team.
• Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and proactively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Presenting and Communicating Information – Speaks fluently; expresses team objectives, opinions, information and key points of an argument clearly; responds quickly to the needs of the team and to their reactions and feedback when communicating; projects credibility.

Technical/ Functional competencies

• Knowledge of insurance products
• Should possess functional knowledge, be result oriented and have problem solving skills
• Consistency in adherence to the application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, and resource utilization.
• Interpersonal skills to effectively communicate with and manage expectations (internal) and other stakeholders who impact performance
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Ability to take initiative/responsibility to ensure that daily duties, routines and related additional tasks are completed timely

Primary Location

Kenya-Nairobi-Nairobi

Organization

Britam General Insurance Company (K) Limited

Job Type

Permanent

Shift

Day Job

Contract Type

Full-time

Job Posting

12-05-2022

Unposting Date

19-05-2022

Number of Openings

1

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