وظائف هندسية لدى Grand Technology في صنعاء، اليمن
IT Support Engineer
Duties and responsibilities:
· Research and identify solutions to software and hardware issues.
· Diagnose and troubleshoot technical issues, including account setup and network configuration.
· Ask targeted questions to quickly understand the root of the problem.
· Track computer system issues through to resolution, within agreed time limits.
· Refer to internal database or external resources to provide accurate tech solutions.
· Ensure all issues are properly logged.
· Prioritize and manage several open issues at one time.
· Follow up with to ensure IT systems are fully functional after troubleshooting.
· Prepare accurate and timely daily reports, any other once requested.
· Document technical knowledge in the form of notes, manuals user guides.
· Maintain jovial relationships with colleagues.
· Maintain positive feedback from company employees by sharing knowledge and best practices including training users on best way to use devices and software’s.
· Has a solid understanding of firewalls and online central storage.
Requirements and Skills:
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar roleإقرأ أيضا:مطلوب مدير مشتريات أول لدى لجنة الإنقاذ الدولية
· Hands-on experience with Windows, Mac and Linux OS environments
· Understanding cloud storage in general, Microsoft office 365 SharePoint and OneDrive management.
· Certification in Microsoft 365, or similar technologies is a plus.
· Good understanding of computer systems, mobile devices, and other tech products.
· Ability to diagnose and troubleshoot basic technical issues
· Ability to use and solve security issues using antivirus tools, software’s, and firewalls.
· Familiarity with remote desktop applications and help desk software (e.g. Jira service desk).
· Good understanding of ITSM concepts, a certificate is a plus.
· Excellent problem-solving and communication skills.
· Experience in hosting with several platforms (Microsoft Azure, Amazon, and Google Cloud).
· Experience in dealing with Windows 10 and Windows Server Administration.
· Experience in dealing with networking and maintenance networking devices.
· Ability to provide step-by-step technical help, both written and verbal.
· BS degree in Information Technology, Computer Science, or relevant field.
· Hands-on experience on database queries and setup, specially MySQL and Oracle
· Hands-on experience on writing and troubleshooting scripts (perl, bash, php)
· Good understanding of Linux System command and Linux OS installationإقرأ أيضا:مطلوب مسؤولة تعميم مراعاة المنظور الجنساني لدى منظمة UNOPS في اليمن
How to Apply:
All CVs to be sent through our account firstname.lastname@example.org
NOTE: Please mention the position on your email subject.
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