وظائف اليمن

وظائف هندسية لدى Grand Technology في صنعاء

وظائف هندسية لدى Grand Technology في صنعاء، اليمن

IT Support Engineer

Duties and responsibilities:

·        Research and identify solutions to software and hardware issues.

·        Diagnose and troubleshoot technical issues, including account setup and network configuration.

·        Ask targeted questions to quickly understand the root of the problem.

·        Track computer system issues through to resolution, within agreed time limits.

·        Refer to internal database or external resources to provide accurate tech solutions.

·        Ensure all issues are properly logged.

·        Prioritize and manage several open issues at one time.

·        Follow up with to ensure IT systems are fully functional after troubleshooting.

·        Prepare accurate and timely daily reports, any other once requested.

·        Document technical knowledge in the form of notes, manuals user guides.

·        Maintain jovial relationships with colleagues.

·        Maintain positive feedback from company employees by sharing knowledge and best practices including training users on best way to use devices and software’s.

·        Has a solid understanding of firewalls and online central storage.

Requirements and Skills:

·        Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role

إقرأ أيضا:مطلوب مدير مشتريات أول لدى لجنة الإنقاذ الدولية

·        Hands-on experience with Windows, Mac and Linux OS environments

·        ​Understanding cloud storage in general, Microsoft office 365 SharePoint and OneDrive management.

·        Certification in Microsoft 365, or similar technologies is a plus.

·        Good understanding of computer systems, mobile devices, and other tech products.

·        Ability to diagnose and troubleshoot basic technical issues

·        Ability to use and solve security issues using antivirus tools, software’s, and firewalls.

·        Familiarity with remote desktop applications and help desk software (e.g. Jira service desk).

·        Good understanding of ITSM concepts, a certificate is a plus.

·        Excellent problem-solving and communication skills.

·        Experience in hosting with several platforms (Microsoft Azure, Amazon, and Google Cloud).

·        Experience in dealing with Windows 10 and Windows Server Administration.

·        Experience in dealing with networking and maintenance networking devices.

·        Ability to provide step-by-step technical help, both written and verbal.

·        BS degree in Information Technology, Computer Science, or relevant field.

·        Hands-on experience on database queries and setup, specially MySQL and Oracle

·        Hands-on experience on writing and troubleshooting scripts (perl, bash, php)

·        Good understanding of Linux System command and Linux OS installation

إقرأ أيضا:مطلوب مسؤولة تعميم مراعاة المنظور الجنساني لدى منظمة UNOPS في اليمن

How to Apply:

          All CVs to be sent through our account yhrexecutive2@grandmstg.com

        NOTE: Please mention the position on your email subject.

لمشاهدة جميع الوظائف الشاغرة اضغط هنا

Grand Technology

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