مطلوب مدير المبيعات لدى فنادق ومنتجعات IHG في الاردن
Sales Manager – Corporate
About the job
Job Scope
Ensure the highest standard of Customer Care and Service at all time.
Promote the desired work culture around our Winning Ways; Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together.
Self Management
- Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
- Comply with Company Grooming Standards
- Comply with Time and Attendance Policies
- Actively participate in training and development programs and maximise opportunities for self development
Customer Service
- Demonstrate service attributes in accordance with industry expectations and company standards including:
- Being attentive to Guests
- Accurately and promptly fulfilling Guests requests
- Anticipate Guests needs
- Maintain a high level of knowledge which affects the Guest experience
- Demonstrating a ‘service’ attitude
- Taking appropriate action to resolve guest complaints
- Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
- Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Health, Safety and Security
إقرأ أيضا:اعلان توفر شواغر سائقين صادر عن جامعة عمان العربية- Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
- Familiarize yourself with emergency and evacuation procedures
- Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
Financial Management
- Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
- On an ongoing basis, control and analyse departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results
- Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements
People Management
- Work with your Line Manager to ensure the departmental performance of staff is productive. Duties include:
- Participate in staff recruitment
- Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
- Provide input for performance review discussions in line with company guidelines
- Ensure new staff complete their Orientation program on a timely basis
- Assist with the preparation of efficient departmental work schedules
- Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
- In the absence of your Manager, conduct effective staff briefings to communicate guest requirements and shift priorities
Operational Knowledge
إقرأ أيضا:بدء التقديم على برنامج المتابعة الجامعية من شركة أرامكو السعودية- Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets
- Recycle where-ever possible and enforce cost saving measures where appropriate
General
- Comply with the Company’s Corporate Code of Conduct
- Familiarize yourself with the company values and model desired behaviors
- Perform tasks as directed by the Manager in pursuit of the achievement of business goals
