Explore Aramex Customer Service Jobs in Istanbul, Türkiye
Customer Service Executive
About the job
Job description:
Job Responsibilities
- Provide customer service support for customers & applicants who are based in Turkey.
- Handle phone, internet, and face to face interactions with customers.
- Respond promptly to customer inquiries, solve their problems, and escalate when necessary.
- Follow up on customer cases and constantly update them.
- Ensure following up with operations for any special customer needs or to solve any problematic issue.
- Facilitate the flow of information horizontally and vertically.
- Collaborate with the team to achieve its objectives.
- Coordinate with the outsource courier company’s in Turkey for shipments delivery
- Handle all delivery cases, follow up and close all requests on time.
- Handle shipment collections.
- Follow up on problematic customers’ cases (delayed/misrouted shipments) and make sure they are resolved properly.
- Adhere with company HSSE, compliance, and sustainability corporate policies.
- Abide by and implement all new customer procedures.
- Ensure customer requests handled on time to ensure customer retention.
- Abide to customer operations procedures under several projects.
إقرأ أيضا:مطلوب معلمة لغة عربية للمرحلة المتوسطة لدى مدارس عالمية في الرياض
Job Requirements (Experience and education)
- Bachelor’s degree communication or related Business field.
- 2 Years’ experience in the Customer service.
- Strong written and verbal English communication skills required.
- Ability to deal with sensitive information in a confidential manner.
- Time management skills
- Problem Solving
- Good knowledge of Microsoft Office applications,
- Male candidates must have completed military service,
- Residing European side of Istanbul
